Privacy and Security Statement
I. Security Measures Concerning Your Personal Information
While transmission of information over the Internet cannot be guaranteed 100% secure, we make every effort to provide protection for the information that we collect about you. Every purchase transaction on CrossExam.com utilizes secure server technology with a digital SSL certificate in order to protect your financial information. It is our policy to never sell or share traceable information about our users to third parties without user permission. See Use of Information Collected below.
However, to avoid unauthorized use of your account by others, you must take steps to control your password. Further, this site contains various links to other Web sites. CrossExam.com is not responsible for the privacy practices of those sites. You should not assume that other sites take similar steps in securing your information and should evaluate their privacy standards before using their systems.
II. Collection of Information
When you register with CrossExam.com (which is only required when you donate a transcript to our site), we ask that you provide your name, street address, zip code, phone number, e-mail address and company/firm, so that we can credit your account with your donation. Those purchasing transcripts are required to provide to our secure third party payment processor their credit card number and expiration date. Those donating transcripts can review this process at https://www.crossexam.com/products.html.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We also collect aggregated information about your use of our site in order to optimize our site usability.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
III. Use of Collected Information
The primary reason that CrossExam collects information from its users is to allow us to communicate with you regarding your account and to provide you the transcript services that you have requested.
CrossExam.com does not sell, trade, or rent your personal information to others. We use your non-personally identifiable information to statistically analyze site usage, and improve our sites content, offering, and layout. Your IP address may be used to help diagnose problems with our server, to administer our Web site, and for security needs.
We use the information we collect to notify you about the status of your CrossExam.com account and important functionality changes to our Web site and new CrossExam.com services. We also contact you to via email to verify your information or from time to time ask you about your experiences with our system. These are all critical service updates and you may not opt out of receiving these communications.
When it is necessary to contact you for critical service updates or important account information, we use your e-mail address and, in some situations your mailing address, phone or fax number. Note: CrossExam.com will not ask you for your password if we contact you. Do not disclose your password if asked by a caller claiming to represent CrossExam.com.
IV. Service Providers
The only third party services providers that we use are a third party to provide secure credit card transactions and a web hosting company to host our site. If you purchase a transcript via credit card (which is the only form of payment that we accept), you will be required to provide to our third party credit card processing provider the type of information typically required to complete any on-line purchase. In such a case, we do not receive any such information back from our credit card processing company If you register for CrossExam.com (because you are donating transcripts for credits - registration is not necessary when you purchase transcripts) we do not share any personally identifiable information with any third party except service providers as described in this privacy statement.
These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.
CrossExam.com may release personally identifiable information when we believe, in good faith, that such release is reasonably necessary to:
- Comply with law and when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on our Web site
- Enforce or apply the terms of our user agreements, or Protect the rights, property or safety of CrossExam.com our users or others.
V. Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete your account by logging in to the Members' Area, and clicking on the Edit Profile button or by contacting us here: https://www.crossexam.com/help.html by contacting us by fax 216-393-0000, or by mailing us at CrossExam.com, 3723 Pearl Rd., Cleveland, OH 44109.
VI. Consent and Changes to This Policy
You may send correspondence to us by fax 216-393-0000 or by mail, at CrossExam.com, 3723 Pearl Rd., Cleveland, OH 44109, USA.
VII. Third Party Cookies
Third Party Advertisers:
The ads appearing on this Web site are delivered to users by Google, our advertising partner. We share Web site usage information about users with a reputable third party Google for the purpose of targeting our Internet banner advertisements on this site.
For more information about our third-party advertiser, or to learn more about the choices available to you regarding this anonymous information, please click here http://www.google.com/privacy.html.