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Privacy and Security Statement


I. Security Measures Concerning Your Personal Information

While transmission of information over the Internet cannot be guaranteed 100% secure, we make every effort to provide protection for the information that we collect about you. Every purchase transaction on CrossExam.com utilizes secure server technology with a digital SSL certificate in order to protect your financial information. It is our policy to never sell or share traceable information about our users to third parties without user permission. See Use of Information Collected below.

However, to avoid unauthorized use of your account by others, you must take steps to control your password. Further, this site contains various links to other Web sites. CrossExam.com is not responsible for the privacy practices of those sites. You should not assume that other sites take similar steps in securing your information and should evaluate their privacy standards before using their systems.

II. Collection of Information

When you register with CrossExam.com (which is only required when you donate a transcript to our site), we ask that you provide your name, street address, zip code, phone number, e-mail address and company/firm, so that we can credit your account with your donation. Those purchasing transcripts are required to provide to our secure third party payment processor their credit card number and expiration date. Those donating transcripts can review this process at http://www.crossexam.com/products.html.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We also collect aggregated information about your use of our site in order to optimize our site usability.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

We use cookie technology to assist users in navigating through our site more efficiently. A cookie is a small text file that resides on your hard drive. At various points on our site, our system will request the cookie from your browser so that we can retrieve the stored information. The cookie may be linked to a unique number that our system can read to determine your user ID and preferences. This prevents you from repeatedly making the same selections. Knowing how you use the site enables us to better tailor content and services to your needs. The cookie does not contain information that others could use to personally identify you, and other Web sites cannot access the information we store on your computer. All cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You must set your browser to accept cookies to be able to use our site at this time. This privacy statement covers the use of cookies by www.crossexam.com only. Crossexam.com does include advertising on its site.

III. Use of Collected Information

The primary reason that CrossExam collects information from its users is to allow us to communicate with you regarding your account and to provide you the transcript services that you have requested.

CrossExam.com does not sell, trade, or rent your personal information to others. We use your non-personally identifiable information to statistically analyze site usage, and improve our sites content, offering, and layout. Your IP address may be used to help diagnose problems with our server, to administer our Web site, and for security needs.

We use the information we collect to notify you about the status of your CrossExam.com account and important functionality changes to our Web site and new CrossExam.com services. We also contact you to via email to verify your information or from time to time ask you about your experiences with our system. These are all critical service updates and you may not opt out of receiving these communications.

When it is necessary to contact you for critical service updates or important account information, we use your e-mail address and, in some situations your mailing address, phone or fax number. Note: CrossExam.com will not ask you for your password if we contact you. Do not disclose your password if asked by a caller claiming to represent CrossExam.com.

IV. Service Providers

The only third party services providers that we use are a third party to provide secure credit card transactions and a web hosting company to host our site. If you purchase a transcript via credit card (which is the only form of payment that we accept), you will be required to provide to our third party credit card processing provider the type of information typically required to complete any on-line purchase. In such a case, we do not receive any such information back from our credit card processing company If you register for CrossExam.com (because you are donating transcripts for credits - registration is not necessary when you purchase transcripts) we do not share any personally identifiable information with any third party except service providers as described in this privacy statement.

These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.

CrossExam.com may release personally identifiable information when we believe, in good faith, that such release is reasonably necessary to:

  • Comply with law and when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on our Web site
  • Enforce or apply the terms of our user agreements, or Protect the rights, property or safety of CrossExam.com our users or others.

V. Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete your account by logging in to the Members' Area, and clicking on the Edit Profile button or by contacting us here: http://www.crossexam.com/help.html by contacting us by fax 216-393-0000, or by mailing us at CrossExam.com, 3723 Pearl Rd., Cleveland, OH 44109.

VI. Consent and Changes to This Policy

By using our Web site, you consent to the collection and use of this information by CrossExam.com. If we change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. If we make any material changes to how we disclose personally identifiable information to others, we will notify you by e-mail and provide you at least ten (10) days to object to such disclosure and to delete your registration.

You may send correspondence to us by fax 216-393-0000 or by mail, at CrossExam.com, 3723 Pearl Rd., Cleveland, OH 44109, USA.

VII. Third Party Cookies

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See "Third Party Advertisers.

This privacy statement covers the use of cookies by CrossExam.com only and does not cover the use of cookies by any advertisers.

Third Party Advertisers:
The ads appearing on this Web site are delivered to users by Google, our advertising partner. We share Web site usage information about users with a reputable third party Google for the purpose of targeting our Internet banner advertisements on this site.

Google uses cookies and clear GIFs on this site, which allow it to recognize a user's cookie when a user visits this site. The information that Google collects and shares through this technology is not personally identifiable.

For more information about our third-party advertiser, or to learn more about the choices available to you regarding this anonymous information, please click here http://www.google.com/privacy.html.